9999bd Privacy Policy

1 Introduction

9999bd ("we", "our", "platform") is one of Bangladesh's trusted online gaming platforms. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how 9999bd collects, processes, stores, and protects your personal information.

This Policy forms part of a legal agreement between you and 9999bd. By using our website or registering an account, you fully accept the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Policy applies to all services on 9999bd, including the Slots, Cricket, Fishing, Voucher, and Live Casino sections. For any questions, please contact our 24/7 live chat support.

2 What Information We Collect

9999bd collects various types of information to operate its services properly and to improve your experience. This information falls into two main categories:

2.1 Information You Provide

Information you actively provide to us includes:

• Full name and personal identification details
• Email address and contact information
• Date of birth (for age verification — to confirm 21+ years)
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, or bank account)
• Residential address
• Profile photo (optional)

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and operating system details
• Login date, time, and session duration
• Your activity history on the platform
• Deposit and withdrawal history
• Gaming records and betting history
• Location information (general — at city level)

3 Purpose of Data Use

9999bd uses collected information for specific and legitimate purposes. We will never use your information for any purpose not stated in this Policy.

3.1 Account Management

Your information is used to create, verify, and maintain your account. This ensures that only legitimate, adult individuals can use our platform.

3.2 Financial Transaction Processing

Your payment information is used to carry out deposit and withdrawal transactions. The minimum deposit amount at 9999bd is ৳500 and the minimum withdrawal amount is ৳800.

3.3 Service Improvement

By analysing your usage patterns, we improve the platform experience, game categories, and overall service quality.

3.4 Responsible Gaming

Responsible gaming is ensured by monitoring your gaming activity. If unusual activity is detected, we may contact you.

3.5 Communication and Support

Our support team uses your contact information to answer questions about your account and to provide necessary information.

3.6 Fulfilling Legal Obligations

Information is used to comply with applicable laws and regulations, and to prevent fraud, money laundering, and other illegal activities.

4 Data Storage and Security

9999bd treats the security of your personal information as its top priority. We have implemented industry-standard technical and organisational measures that protect your information from unauthorised access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• SSL/TLS encryption (256-bit) for all data transfers
• Encryption of stored data
• Regular security audits and penetration testing
• Firewall and DDoS protection
• Two-factor authentication option

4.2 Organisational Security

• Only authorised personnel can access personal information
• All staff receive privacy-related training
• Logging and monitoring of data access
• Regular security training sessions

4.3 Data Retention Period

Your information is stored while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal requirements. Financial transaction records are retained in accordance with applicable law.

5 Sharing Data with Third Parties

9999bd does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:

5.1 Payment Processors

Limited payment information is shared with bKash, Nagad, Rocket, and bank transfer providers to process transactions. These providers follow their own privacy policies.

5.2 Service Partners

Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to operate gaming services. All such partners operate under strict confidentiality agreements.

5.3 Legal Authorities

Information required to comply with court orders, government directives, or applicable law may be shared with authorities. In such cases we will endeavour to notify you in advance where possible, though legal obligations may not always permit this.

6 Cookies and Tracking Technologies

9999bd uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Necessary for the platform to function properly. Used to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to analyse platform usage patterns and improve the service.

6.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

7 Your Rights Regarding Your Information

9999bd respects your rights over your information. You have the following rights:

7.1 Right to Access Information

You can view and download the personal information stored in your account at any time. Most information can be accessed directly from your profile page.

7.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. Contact our support team to make corrections.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations or ongoing financial transactions.

7.4 Right to Object to Data Processing

You may object to the processing of your information for specific purposes. Upon receiving such a request, we will take appropriate action.

7.5 Right to Data Portability

You have the right to receive your information in a structured, machine-readable format. Contact our support team to make this request.

8 Protection of Payment Information

Payment-related information is particularly sensitive. 9999bd pays special attention to protecting this information.

8.1 Payment Processing

All financial transactions via bKash, Nagad, Rocket, and bank transfer are carried out through encrypted connections. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

8.2 Payment Card Details

When using Visa or Mastercard, full card number details are not stored on our servers. Processing is handled securely through a payment gateway.

8.3 Transaction History

All your deposit and withdrawal history is stored securely in your account. These records can only be viewed by you and authorised staff.

9 Protection of Minors

9999bd strictly prohibits anyone under 21 years of age from using the platform. We have taken active steps to enforce this restriction.

Date of birth is verified during the registration process. If we suspect that a user is under 21 years of age, the account will be immediately suspended and full identity verification will be requested. If a minor's account is identified, all information will be permanently deleted.

If a parent or guardian believes that someone under their care is accessing our platform, please notify our support team immediately. We will take prompt action.

10 Privacy Policy Changes

9999bd reserves the right to update or change this Privacy Policy at any time. Changes will take effect as soon as they are published on our website.

10.1 Notice of Changes

For significant changes, we will send a notification to your registered email. Minor changes will be indicated only by updating the "Last Updated" date at the top of the page.

10.2 Continued Use After Changes

Continuing to use our platform after policy changes will indicate that you have accepted the new policy. If you do not agree with the updated policy, please request to close your account.

We recommend that you review this policy regularly to stay informed about the latest updates.

11 Contact Us

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us. Our expert team is always ready to assist you.

We are committed to responding to privacy-related requests. Our support team operates around the clock according to Bangladesh Standard Time (BST, UTC+6).